Gym owners, now you can focus 100% attention on your services, amenities, and member experience. First Credit Services will manage your past due collections with a fully licensed, customer-focused strategy that is geared toward your financial success. We have the staff, experience, and technology in place t0 guarantee a healthier bottom line.
Services we offer include:
Outsourced Call Center Solutions
Credit Card Decline Management
First Credit Services focuses on member retention while seeking an amicable resolution for past due collections. And by outsourcing your back office business requirements to an expert in the health club collection industry, you are guaranteed success.
Early Stage Collections (Phase 1)
When it comes to managing credit card declines and past due membership fees and receivables, First Credit Services offers a collections program that is streamlined, federally compliant, and consistent in messaging.
It can be difficult for your staff to contact past due members time and again, especially members who are avoiding a call. First Credit Services offers a first party collections strategy that includes a contact system with multiple touchpoints such as phone calls (that are in compliance with TCPA guidelines), letters, and emails. Declined and past due members are given a fair opportunity to update their membership payment information and get back on track.
With a dedicated team and integration with club management software companies, First Credit Services ensures an easy, successful collections process for your gym’s bottom line.
Late Stage Collections (Phase 2)
With our track record of industry leading results, First Credit Services provides an effective strategy for late-stage collections after all Phase 1 efforts have been exhausted. As experts in health and fitness collection processes, our best practices, including state-of-the-art software technology and procedures for a positive member experience and retention, ensure consistent contact and the highest possible recovery of your health club’s dollars.
Ultimate Decline Management
Combining aspects of both Phase 1 and Phase 2 levels of collections, Ultimate Decline Management handles all elements of credit card declines and past due accounts when all else fails. With experienced customer service representatives who value the client experience, and utilizing cutting-edge and compliant software and technology, First Credit Services offers years of expertise in first party collection strategies.
Member Services and Call Center Services
First Credit Services can help your gym step to the forefront in member services and communications. Let our team help you manage call center operations that may include collections, cancellations, and complaints. We can build a program specific to your gym that offers the necessary manpower, expertise, and contact management technology needed to ensure member communication that is responsive, positive, and informative.
With First Credit Services, you and your staff are able to focus solely on your members and services while we handle calls with streamlined processes and consistent messaging that ensures member satisfaction, issue resolution, and member retention.